Frequently Asked Questions

Have a question? We’ve got answers. If you can’t find what you’re looking for, feel free to contact us and our team will be happy to help.

Orders

How do I place an order?

Simply browse our collections, select your desired items and size, and click “Add to Cart”. When you’re ready, proceed to checkout and follow the steps to complete your purchase.

Can I modify or cancel my order after placing it?

We process orders quickly, so changes may not always be possible. Please contact us as soon as possible if you need to make any changes, and we will do our best to accommodate your request.

How will I know my order has been confirmed?

You will receive an order confirmation email shortly after your purchase is completed. Please check your spam or junk folder if you don’t see it in your inbox.

Shipping & Delivery

How long does delivery take?

Delivery times vary depending on your location. Please visit our Shipping and Delivery page for detailed information on estimated delivery times.

Do you offer international shipping?

Yes, we ship internationally! Shipping rates and delivery times will vary by destination. Please refer to our Shipping and Delivery page for more details.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website.

Returns & Refunds

What is your return policy?

We want you to love your purchase! Please visit our Refund Policy page for full details on returns, exchanges, and refunds.

What if I received a damaged or incorrect item?

We sincerely apologise if this has happened. Please contact us within 7 days of receiving your order with photos of the item, and we will resolve the issue promptly.

Products & Sizing

How do I find the right size?

Each product page includes a size guide to help you find the perfect fit. If you’re unsure, we recommend measuring yourself and comparing with our size chart, or contacting us for personalised advice.

Are the colours shown on the website accurate?

We do our best to display product colours as accurately as possible. However, colours may vary slightly depending on your screen settings and device.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment methods available at checkout. All transactions are processed securely.

Is my payment information secure?

Absolutely. We use industry-standard encryption and secure payment gateways to protect your financial information. We do not store your payment details on our servers.

Still Have Questions?

We’re here to help! Contact our team and we’ll get back to you within 24–48 business hours.